August 01 2017 Tuesday at 02:54 PM

Return Policy / Warranty

In order to start a True Tattoo Supply return request, email us at info@truetubes.com with your order number, the product(s) that need returned and the reason for return. Items should be returned unopened and in original packaging to qualify for a full refund. Refunds will be provided on product only and do not include shipping charges.

It is recommended that returns be shipped in a method that will allow the package to be tracked while in transit. Please remember that all returns shipped to True Tattoo Supply are the customer’s responsibility until they have been received at True Tattoo Supply.

If the wrong product was ordered, simply return your product for a refund and place a new order, and we will get it shipped to you as quickly as possible. Customers are responsible for shipping costs unless the return is a result of receiving an incorrect or defective product. If that’s the case, we will send you a UPS label to cover the return and will send a replacement right away.

The True Tattoo customer service team reviews all requests, and you will be notified by email once your return has been processed.  If you have any questions or concerns, please email us at info@truetubes.com and we will do everything we can to help.

 

 

 

We are sorry to hear that you are unhappy with your order. True Tattoo Supply has an easy return policy for our customers, please see our return policy HERE.

Please let us know if you have any additional questions, thanks! - TT